Privacy Policy

SHRSHIK Technologies (OPC) Private Limited (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information of users (“you”, “user”) who use the Lokonex mobile application.

This Privacy Policy explains how we collect, use, store and protect your information when you use our app. By using the app, you consent to the practices described in this policy.

1. Information We Collect

a) Personal Information

Information you provide directly to us:

• Full name and profile photo (optional)
• Verified mobile number
• Email address
• Business / Vendor details (for merchant users)
• Address and location details for localized services

b) Payment Information

• Transaction IDs and timestamps
• Current payment status
• Historical payment records

c) Device & App Usage Information

• Device type and hardware model
• Operating system and version
• Unique device identifiers
• IP address and approximate location
• Performance logs and crash diagnostics

d) Location Information

• Approximate location to show nearby vendors & services
• Location data is collected ONLY with your explicit permission

2. How We Use Your Information

We utilize the collected data to provide a seamless community shopping experience:

• Account management and authentication for users and vendors
• Enabling discovery of nearby local vendors and shops
• Secure processing of payments and transactions
• Dedicated customer support and grievance handling
• Critical service-related alerts and status updates
• Continuous app optimization and UI/UX improvements
• Advanced security monitoring and fraud prevention

3. Data Sharing & Disclosure

Your trust is our priority. We do NOT sell or rent your personal data to any third party for marketing purposes.

We share information only in these specific scenarios:

• Payment Processors: To handle secure financial transactions.
• Service Providers: For cloud hosting and analytics (strictly bound by confidentiality).
• Legal Obligations: If required by law, regulation, or government request.

4. Data Security

We implement state-of-the-art encryption (SSL/TLS) and security protocols to safeguard your information. While we strive for maximum protection, please remember that no method of digital storage or transmission is 100% secure.

5. Your Privacy Rights

You have full control over your data:

• Access: Request a copy of your personal data.
• Rectification: Correct any inaccuracies in your profile.
• Deletion: Request account closure and data removal (subject to regulatory retention laws).
• Permissions: Manage or withdraw app permissions (location, notifications) via device settings.

For any requests, please contact our Data Protection Officer at: info@shareshiksha.com

6. Third-Party Integration

Lokonex integrates with various third-party services. Please note that these services have their own privacy policies which we recommend you review.

7. Policy Updates

We may refine this policy to reflect changes in laws or our services. We will notify you of significant changes via the app or email.

8. Contact Our Team