Privacy Policy

SHRSHIK Technologies (OPC) Private Limited (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal and business information of merchant users (“you”, “user”, “merchant”) who use the LokoBiz mobile application.

This Privacy Policy explains how we collect, use, store and protect your information when you use our app. By using the app, you consent to the practices described in this policy.

1. Information We Collect

a) Personal & Business Information

Information you provide directly to us:

• Full name, profile photo, and business logo (optional)
• Verified mobile number
• Email address
• Business name, category, and shop details
• Address and location details for localized customer discovery
• Tax/GST details and business registration certificates (if provided/required)

b) Payment & Payout Information

• Transaction IDs and settlement records
• Current payout status and historical payouts
• Bank account details for receiving customer payments (settlements)

c) Device & App Usage Information

• Device type and hardware model
• Operating system and version
• Unique device identifiers
• IP address and approximate location
• Performance logs and crash diagnostics

d) Location Information

• Precise location to allow local customers to discover your shop nearby
• Location data is collected ONLY with your explicit permission

2. How We Use Your Information

We utilize the collected data to provide a seamless business management experience:

• Merchant account registration, verification, and authentication
• Listing your business and offers for nearby customers on the Lokonex user app
• Processing payouts, tracking orders, and managing customer transactions
• Dedicated merchant support and dispute resolution
• Alerts on orders, ratings, and business analytics updates
• Continuous app optimization and merchant feature enhancements
• Security monitoring, fraud prevention, and terms enforcement

3. Data Sharing & Disclosure

Your trust is our priority. We do NOT sell or rent your business or personal data to any third party for marketing purposes.

We share information only in these specific scenarios:

• Customers: Sharing your public business details, offers, location, and contact information with customers using our consumer app (Lokonex) to enable orders and discovery.
• Payment Gateways: For secure merchant payouts and processing customer transactions.
• Service Providers: For cloud hosting and analytics (strictly bound by confidentiality).
• Legal Obligations: If required by law, regulation, or government request.

4. Data Security

We implement state-of-the-art encryption (SSL/TLS) and security protocols to safeguard your information. While we strive for maximum protection, please remember that no method of digital storage or transmission is 100% secure.

5. Your Privacy Rights

You have full control over your data:

• Access: Request a copy of your personal/business data.
• Rectification: Correct any inaccuracies in your business or user profile.
• Deletion: Request account closure and data removal (subject to regulatory retention laws).
• Permissions: Manage or withdraw app permissions (location, notifications) via device settings.

For any requests, please contact our Data Protection Officer at: info@shareshiksha.com

6. Third-Party Integration

LokoBiz integrates with various third-party services. Please note that these services have their own privacy policies which we recommend you review.

7. Policy Updates

We may refine this policy to reflect changes in laws or our services. We will notify you of significant changes via the app or email.

8. Contact Our Team